Change of ownership due to porting error
You’re probably here because you have tried switching subscription from some mobile operator to ice, and now you have received a text from us. The text states that you will have to complete a legal change of ownership, meaning that your number is registered in someone else’s name. We need you to approve this in order for us to be able to carry out the porting.
What we need you to do:
Luckily, changing owner is an easy thing to fix. All you have to do is verify with your BankID through the link in the SMS. We will fix the rest!
This process may affect your upcoming porting date. Therefore, we will send you a new confirmation by SMS with the time of the transfer. If you do not have the rights of the number, you can fill out the owner change form sent in the SMS.
What if I don’t send the text?
We will not be able to transfer your number to ice if we do not receive this text from you. If your new ice subscription has a lock-in period, this may also trigger the associated breakage fee.
I don’t have BankID, what do I do?
If you do not have a BankID you can contact our customer service on 21 00 00 00
If you have any more questions regarding porting or need any additional help, please feel free to contact our customer service. Just call 21 00 00 00.