Privacy and data protection at ice

Personal data that is processed
Purpose of processing personal data 
Disclosure of personal data
Secure storage of personal data 
Deleting personal data
Your rights
Use of cookies
Contact us

The collection and processing of personal data is a prerequisite for providing services to our customers. Personal data is any item of information or assessment that can be associated with you as an individual. This includes information that can be directly linked to you, such as your National Identity Number. However, the term also encompasses information that indirectly identifies you, such as your purchasing or browser history. You will find a more detailed definition of personal data on the Norwegian Data Protection Authority’s website .

The purpose of Norway’s Personal Data Act is to protect against infringement of the individual’s personal privacy and regulate the way organisations process personal data. Other laws, such as the Digital Communications Act, the Marketing Control Act and the Accounting Act also prescribe how personal data may be processed in specific circumstances. Ice safeguards its customers’ personal data in compliance with all the applicable legislation.

Personal data that is processed

When customers buy services from Ice, we record information about the legal owner of the subscription. If someone other than the owner is to use the service, we record information about that person too. For corporate customers, several contact names may sometimes be recorded as well.

We obtain most of your personal data directly from you yourself. Sometimes, however, we collect data from other sources. For example, we carry out a credit check during the purchasing process. Although providing personal data is voluntary, we may not be able to supply the services you want if we do not have certain personal details.

We process the following personal data:

• Demographic information, such as your age and gender.
• Contact details, such as your name, address and telephone number.
• Your purchasing history.
• Data generated by the use of our services, such as traffic and location data.
• Information that is necessary to gain access to our self-service solutions (My Page, app, etc), such as your username and password.
• Cookies from visitors to our website and web shop.
• Any other personal data that you have given us permission to process. 

Consent

You can choose what kind of information you wish to receive from us. On My Page, you can choose whether to receive news, special offers and tips about all our products. The advantage of giving such consent is that it enables Ice to send you personally tailored and more useful information. If you wish, you may at any time withdraw your consent. If you choose not to give your consent, you will receive only information directly related to the services and products that you have already purchased from us, unless you opt out of that as well.

Purpose of processing personal data

We process your personal data primarily in connection with customer administration, billing and the provision of the services you have signed up for. We also use them for customer follow-up and for sending information and offers relating to the products and agreements you already have with us.

If you so choose, you can consent to receive marketing information about all our products and our partners’ products. We are keen to ensure that our customers are happy with us, so we sometimes ask them to take part in customer satisfaction surveys. You can manage your consents at any time via My Page or by contacting Customer Service.

If you are not one of our customers, you can opt out of receiving marketing materials by contacting the Brønnøysund Register Centre.

Disclosure of personal data

Ice is responsible for processing your personal data and ensuring that the personal data we process is not misused or does not fall into the wrong hands.

We may share your personal data with those data processors who act as our subcontractors. When we do so, we make sure that your personal data is not used for any other purpose than to provide the agreed services. We make use of subcontractors/partner companies in connection with the provision of products and services, marketing, sales and customer service.

Our subcontractors are located primarily within the EU/EEA. In certain special circumstances, personal data is processed in a third country. Before that happens, we will have ensured that there are valid grounds for the data transfer. It may be that the country concerned is included in the EU’s list of countries with an adequate level of personal data protection or that the EU’s standard contractual clauses for data protection are applied.

Other telecommunications operators may also collect and use your personal data when you use their networks, e.g. when you use mobile services abroad.

In certain circumstances, Norwegian law requires Ice to disclose personal data. This may happen following the issue of a court order, or at the behest of the police or other public authorities. In addition, we are required to disclose information about names, telephone numbers and addresses to official telephone directories, provided you have not opted out of this scheme. Customers with ex-directory/unlisted numbers are automatically exempt from such disclosure.

Apart from this, we share your personal data with other parties only if you have given your consent.

Secure storage of personal data

Because we are keen to protect your personal data, we do our utmost to ensure that it does not fall into the wrong hands.

We have implemented the necessary physical, technical and administrative measures to ensure your security. 

Deleting personal data

We do not store your personal data longer than is necessary to fulfil the purpose for which it was collected. When you are no longer a customer with us, you will be deleted from our systems when the statutory storage period has expired.

An exception from our general guidelines for data deletion is made for traffic data and signal data. Traffic data is deleted after no more than four months, while signal data is deleted after no more than 30 days, irrespective of whether you have ceased being a customer or not.

Personal data will not be deleted if a criminal offence has been uncovered or legal proceedings are ongoing.

You are not entitled to demand the deletion of personal data that has been anonymised.

Your rights

All customers have statutory rights under Norway’s Act relating to the Processing of Personal Data (the Personal Data Act).

Right to inspect

You are entitled to obtain details of the personal data we process and what we use it for. On My Page, you will find much of the customer information we have recorded about you.

Right to correct

It is important that the information we have about you is correct. You are entitled to have your personal details rectified if they are incorrect or inaccurate.

Right to delete

You are entitled to have your personal data deleted. We delete your personal data when it is no longer required for the purpose for which it was collected, and we no longer need to keep it to fulfil a statutory obligation.

Right to data portability

Control over one’s own personal data is an important principle. As a customer, you must be able to take your personal data with you when moving from one company to another.

Right to object to and restrict data processing

You are entitled to place restrictions on the processing of your personal data. This means that your personal data may not be used for any purpose, only stored. You are also entitled to protest against the processing of your own personal data.

If you wish to exercise any of these rights, please contact Customer Service. You will find further details about your rights on the Norwegian Data Protection Authority’s website.

If you think that we are infringing your rights, you can complain directly to us or to the Norwegian Data Protection Authority.

Use of cookies

“Cookies” are a standard piece of software that practically all websites use nowadays. A cookie can be described as a small text file that is placed in your web browser’s internal memory. It allows us to know what has been put in your shopping basket, which items have been displayed and provides other statistics that we use to make our website better for our users. The most commonly used web browsers (Google Chrome, Firefox, Internet Explorer, Safari, Opera, etc) are configured to accept cookies automatically, but you can change your settings to block them. You will find more information about how you can do so here. Please note that many websites will not work properly if you do not accept cookies.

Like most other websites, we collect data automatically and store it for a while in log files on our servers. This data, such as the type of web browser you use, your broadband provider (ISP), operating system, date and time of your visit, and other statistics, is used to help improve our website. In some cases, the data is also used to tailor our advertising. We use Google Analytics to analyse cookie data. Analysis takes place only at the aggregate level. Data at the individual level is not analysed.

Contact us

If you have any questions about how Ice processes personal data, please contact Customer Service. You are entitled to a reply without undue delay within 30 days, if the question concerns your rights, cf. above. The Data Protection Officer is reached via; personvernombud@ice.no