Service Network Operation Center (NOC) tlf: 21 45 60 22 / basestasjon@ice.no.

It's required to inform about work on site before and after visiting.

Network Operation Center (NOC) tlf: 21 45 60 22 / basestasjon@ice.no

Regular office hours (mon-fri: 08:00-16:00):
Call 465 36 116 or e-mail nokler@ice.no.

After office hours:
Call Network Operation Center (NOC) at 21 45 60 22. 

All agreements for rental of space and electricity are continued from the former Ice Communication Norge AS and Tårnselskapet AS to Lyse Tele AS.

Invoice and credit notes:

Must be sent in accordance with the e-invoicing standard Elektronisk Handelsformat (EHF).

EHF address:
Lyse Tele AS (Org. no: 912 672 808)
Breiflåtveien 18
4017 Stavanger

Most accounting systems support the EHF format. The Lyse Group collaborates with Pagero, which offers solutions for both large and small companies. Suppliers who are unable to issue EHF invoices can use Pagero's web portal free of charge.

Read more about setting up EHF with Pagero.

Invoice requirements:

• The invoice must include the “site ID” and “site name”.
• The invoicing period must be clearly stated.
• Our reference on the invoice should be “Mobil Eiendom”.

The billing interval should be set to annual billing, unless otherwise agreed. Please note that the rental amount must be adjusted annually for inflation, but this applies only to the rent amount, not any electricity charges. To calculate the correct CPI adjustment, use Statistics Norway’s (SSB) price calculator.

We receive many invoices in December and January, which can lead to delays. We therefore encourage invoicing at other times.

Invoice inquiries:

General questions regarding invoice submission can be sent to: fakturaflyt@lyse.no
For specific questions related to invoicing an agreement, please email: eiendom@ice.no

We use smart meters for monitoring and simplifying electricity cost settlement in cases where we purchase electricity from the landlord.

Procedures for invoicing electricity with smart meters:

The landlord receives an annual report detailing power consumption and costs, adjusted for grid tariffs and spot prices. The costs are calculated automatically based on spot prices from Nordpool and grid tariffs from local grid operators. The landlord invoices based on actual costs. Any discrepancy between a previously paid amount and the actual cost must be settled or credited on the next invoice.

We do not have an overview of the exact prices each individual property owner pays. Therefore, discrepancies may occur between the total amount stated in the report and what you, as the landlord, have paid. Nevertheless, the report provides a good estimate of the actual electricity costs.

The landlord must always provide a contact person for receiving reports. If there is a change in the contact person, please send an email to eiendom@ice.no.

All questions regarding contracts, electricity, or other matters can be sent to eiendom@ice.no.

You can also contact our switchboard at phone number 465 37 800 (Mon–Fri: 08:00 – 14:00).

Lyse Tele AS
Nydalsveien 18 B
0484 Oslo